Complaints Policy

AFC Lightning Complaints Policy

Purpose:-

Within an FA Charter Standard Club a grievance/complaints procedure will be in place, in order to: –
• To ensure an appropriate resolution to the grievance/complaint and to all involved.
• To avoid any further conflict during and in the purpose of resolving the grievance/complaint.
• To protect the staff within The Club.
• To protect the children within The Club.

Policy:-

In the event any member of The Club (Players, Assistants, Coaches, Managers and Parents.) feels he or she has suffered discrimination and/or has a grievance in anyway or that The Club Policies, Rules or Code of Conduct have been broken they should follow the procedures below.

Procedures:-

1) They should report he matter to The Club Welfare Officer/or another member of The Committee.
THE REPORTS MUST INCLUDE: –
• Details of what, when, where and how the occurrence took place.
• Any witness statements and/or names of witnesses.
• Names of any others whom have been treated in a similar way.
• Details of any former grievances/complaints about the incident with dates, when and to whom it was made.
• A preference for a solution to the grievance/complaint.
2) Then The Club’s Management Committee (elected Officers) can sit for any necessary hearings.
3) The Club’s Management Committee will have the power to: –
• Warn as to future Conduct.
• Suspend from Membership.
• Remove from Membership.
Any person found to have broken Club Policy, Rules or Code of Conduct (whatever position the person may hold).